TotalCare
Peace of mind infrastructure management from Scotsys and Integral Arm.
TotalServerCare - Proactive server monitoring and support
Server Management is imperative for maintaining your systems at the highest levels of efficiency. We will ensure your business applications and networks operate at their true potential and we will protect your server and information so that you can get on with business.
Why TotalServerCare?
- Availability – Availability of all network data and applications is paramount to your company, hence, the effectiveness of the server must be monitored and managed closely to ensure applications run smoothly and downtime is kept to a minimum.
- Support – We actively monitor and manage your server ensuring uptime. With phone support - one call and we will respond directly to any issue.
- Speed – We work quickly to ensure any problem you may encounter is resolved, with as little disturbance to your working day as possible.
- Cost - As these procedures are undertaken remotely, there is no need for costly on-site visits. TotalServerCare is more affordable for the smaller business.
What is included?
- Comprehensive Reporting – Historical reports on uptime, activity and traffic allow us to produce vital trend analysis.
- Threshold Management – Active monitoring of free disk space.
- Helpdesk Access – One number to call to have technical queries answered.
- Vendor Support – As we hold the highest accreditations available from Microsoft and Apple we have unique access to their highest tier support personnel.
- Licensing Management – Ensuring you remain legal as your business grows.
- User and Group Management – Includes creation of new users, password resets and group policy management.
- Patch Management – Critical Operating System updates tested and applied to your Servers.
- Application Distribution – Automated installation of new and updated applications to
multiple client desktops. - Hardware Warranty Management – We will administer and advise on vendor warranty
status of hardware. - Weekly Backup Reporting – A weekly overview of the status of your backup.
- Dashboard Visibility of Critical Services – An at-a-glance overview of all key services.
How do I get TotalServerCare Peace of Mind?
Contact us and we will advise you on a TotalServerCare solution that suits your business needs. Call 0845 606 2641 today.
TotalDesktopCare - Minimise downtime and get on with business.
With TotalDesktopCare from Scotsys and Integral Arm there's less need for costly on-site visits as most problems can be solved from our office remotely, without interruption to your company's workflow. TotalDesktopCare monitors and evaluates the performance of your individual machines, wherever they are.
Why TotalDesktopCare?
- Availability - We offer remote support should a problem arise. TotalDesktopCare offers peace of mind that your PC is being monitored by trained engineers.
- Flexibility - We believe in flexibility and making sure your team feel comfortable working from anywhere, secure in the knowledge that help is at hand.
- Support – By offering remote support, we reduce downtime for your employees, ensuring maximum working hours are achieved and deadlines met.
- Speed – Speed of resolution is critical to remaining productive. We offer remote support which can be acted on quickly and efficiently.
What is included?
- Patch Management – Critical Operating System and Office updates tested and applied to your desktops.
- Anti-Virus Client Management – We ensure your virus definitions are kept up-to-date.
- Direct Remote Assistance – We can resolve most problems without costly site visits.
- Helpdesk Access – One number to call to have technical queries answered.
- Vendor Support –As we hold the highest accreditations available from Microsoft and Apple we have unique access to their highest tier support personnel.
- Computer and User Group Policy Distribution and Management – Early planning of policies can reduce support incidents and increase productivity across your workforce.
- Operating System network integration management – Ensuring you can access your company assets from any networked location.
- Application Distribution – Automated installation of new and updated agreed applications.
- Hardware Warranty Management – We will administer and advise on vendor warranty status of hardware.
- User issue recording and tracking – Helps to identify training needs within your company.
- Monthly Reporting – An overview of calls raised, resolved and outstanding gives you complete visibility of contract service levels.
How do I get TotalDesktopCare Peace of Mind?
Contact us and we will advise you on a TotalDesktopCare solution that suits your business needs. Call 0845 606 2641 today.
TotalE-mailCare - Hosted e-mail protection from spam, viruses and phishing scams
TotalE-mailCare from Scotsys and Integral Arm uses Microsoft technology that incorporates multiple filters to actively help protect your businesses’ inbound and outbound e-mail from spam, viruses, phishing scams, and e-mail policy violations.
Electronic messaging is mission-critical, but with viruses, worms, denial-of-service attacks, spam, the need to satisfy a growing set of government regulations, and legal actions that call for e-mail as evidence, effective message security and management is increasingly difficult.
Why TotalE-mailCare?
- Removes messaging risks such as spam, viruses, phishing scams before they reach your network
- Increased end-user productivity as only legitimate messages reach your inbox
- E-mail queuing helps ensure business messages are never lost
- Continual updates from the expert spam team help eliminate tuning by administrators
- Policy based filtering for incoming and outgoing e-mail allow specific file extension blocking e.g. MP3
- Create company-wide e-mail disclaimers to adhere to new government legislation
- Comprehensive set of SLAs backing network performance and spam/virus filtering effectiveness
Service Level Agreements (Terms and Conditions Apply)
TotalE-mailCare provides comprehensive Service Level Agreements (SLAs) backing network performance and spam and virus filtering effectiveness. The SLAs include:
- Network Uptime: 99.999%
- Virus Blocking: 100% protection against all known email viruses
- Spam Capture: Capture of at least 95% of all inbound spam email
- False Positive Ratio: False positive commitment of less than 1 in 250,000 email
What do our clients think?
“I would normally be subjected to daily bombardment of not only SPAM but of disgruntled employees complaining about having to manually filter reams of emails offering everything from “Cheap Rolex” to cheap thrills in order to find the genuine business messages. Almost instantly the onslaught ceased. Not only are there no staff complaints but it would appear that (to date) all “real” emails have arrived as they should.
The installation was, as promised, quick, seamless and invisible and we can now spend our valuable time dealing with our business emails and not finding our business emails.”
Ian Carrick, Managing Director, HBS Construction Ltd, Baillieston
“TotalE-mailCare filtering has dramatically reduced the load on my Exchange Server, resulting in an increase in productivity. The biggest impact however is the massive reduction in the about of spam received and the management tools to allow various levels of user-level management of their hosted spam folder is an excellent bonus.”
Roy Beeson, IT Manager, The Corporate Merchandising Company, Luton
"We are really pleased with the TotalE-mailCare spam filter.
No matter what we did we still received piles of spam, now thanks to this product we are virtually spam free leaving users far more productive time.
Over the months trial we have monitored what spam has been stopped and have yet to find a real bit of mail."
Billy Maxwell, IT Manager, Brunton Miller Solicitors, Glasgow
How do you get TotalE-mailCare?
TotalE-mailCare can be up and running quickly. There is no hardware provision; no software to buy, install or configure; and no expensive training required for your IT staff.
TotalE-mailCare is available from only £1.75/month per seat. Contact us today for details.
TotalRouterCare - Comprehensive network protection
One of the biggest challenges reported by SMBs is in trying to keep pace with the demands and costs of their IT infrastructure. The proliferation of new systems and devices (wireless, notebooks, handheld PDAs, VPN, etc) has made infrastructure management more difficult and time consuming. Many companies are now looking to standardise and simplify this process to improve the manageability of their networks.
Why TotalRouterCare?
Choosing the right technology partner is one of the most important decisions a company can make. Offering our router management is a turnkey solution designed to help better manage your IT infrastructure. Our offering gives you access to a broader IT capability than might be available in-house, allowing you to fulfil current requirements and anticipate future needs, ensuring your infrastructure is robust, scalable and provides a building block for future applications.
What is included?
- Router Configuration – Initial off-site configuration and testing.
- Comprehensive Security – Including firewall intrusion detection, data encoding and network admission control, where applicable.
- ISP Management – We will monitor your ISP’s service and contact them to resolve any issues.
- Inter-site and remote VPN – Ensure availability of internal services from any office, home or country.
- Wireless Connectivity – Network access for any Wi-Fi enabled device, where applicable.
- Voice over IP (VoIP) Capability – Compatible with our TotalVoiceCare solutions.
- Device Monitoring – Ongoing monitoring of managed router with reporting and graphed trend analysis.
- Fault Identification and Resolution – Ongoing daily monitoring and proactive resolution to ensure minimum downtime.
- Outage Notification – We will contact you if there are planned outages–no surprises!
- Access Management – Ongoing administration of access for new devices and services.
- Upgrade Installation – Optional patchand firmware upgrades applied automatically with minimal disruption to your access. Initial additional cost may apply.
- Equipment Maintenance – Optional management of warranty repairs to hardware. Initial additional cost may apply.
- Hardware Replacement – Next business day hardware replacement and upgrades.Initial additional cost may apply.
How do I get TotalRouterCare?
TotalRouterCare is available from only £50/month per site. Contact us today for more information.
